Return & Refund Policy

Our 30-Day Return Window

For most curiodrift products, you may request a return or exchange within 30 days after delivery. Please contact customer support for authorization and the correct return address before sending anything back. You can arrange the shipment or drop-off through your local post office.

Condition of Returned Items

Items returned for reasons other than a quality problem must be unworn, unwashed, and undamaged, with their original tags and packaging. Merchandise showing signs of use, including stains, makeup, pet hair, deodorant, or perfume, may be ineligible for a refund.

Reasons We Can Review

Return or refund requests may relate to an incorrect item, damage, a defect, or a change of mind. If the item arrived damaged, defective, or different from what was ordered, contact us promptly and attach clear photographs. Our team will help determine whether a replacement, exchange, or refund is appropriate.

Who Pays Return Shipping?

• If we sent the wrong product or the goods were damaged for reasons attributable to us, the customer does not pay return shipping.
• If you ordered the wrong item or simply no longer want it, you are responsible for the return postage. The amount depends on the carrier you choose, and we do not reimburse that cost.

Requesting Approval

Email customer service with your order number, the product name or SKU, and the reason for the request. For damaged, faulty, or incorrect goods, include photographs. Our team aims to reply within 24 business hours and will provide the authorized return destination and next steps.

Sending the Return

• Use only the address given by curiodrift customer support, not the sender address printed on your original parcel.
• Do not put products from other sellers in the return package.
• Keep the return receipt and tracking number, and provide them to our team. We cannot accept responsibility for return parcels that are lost or stolen in transit.
• After the returned goods arrive, we will arrange the approved refund or exchange. Refund processing may take up to 7 business days, depending on the payment provider.

Additional Situations

• Damage or manufacturing defects attributable to curiodrift, including damage during shipment: a full refund may be provided.
• Cancellation requested within 24 hours of purchase or before the parcel ships: a full refund is available.
• Parcel confirmed lost in transit: curiodrift will issue a full refund. If you provide a revised delivery address for reshipment, the reshipping expense is yours. Losses arising from an incorrect address that was not corrected with us remain the customer's responsibility.

Return Labels

Under the supplied return procedure, a return label is included in the parcel for goods damaged by the carrier or sent incorrectly. A return label is also included for change-of-mind returns or an item ordered in error; the applicable return-shipping responsibility described above still applies.

Contact Details

E-mail: service@curiodrift.com
Customer service: Monday–Friday, 09:00–18:00 (UTC+8).