FAQ
Orders and Account Help
Can I correct my address or change a size?
Changes may be possible while the order is still being prepared. Once the parcel has left our facility, we cannot modify its details. Write to service@curiodrift.com as soon as you notice an error.
Is order cancellation possible?
We can cancel an order before shipment. An order already on its way cannot be canceled; after delivery, you may keep the items or ask about a return for a refund.
Why haven't I received a dispatch email?
Preparing an order usually takes 1–3 business days, separate from shipping time. We email you when it ships and will also notify you if there is a delay.
How can I select the right size?
Measure yourself and compare your measurements with the size chart on the product page before ordering.
Delivery and Tracking
Why did my order arrive in separate parcels?
Items may be stocked in different warehouses, need different preparation periods, or exceed a courier or customs weight limit when packed together. We send a dispatch notice for each parcel.
Tracking says delivered, but I can't find the parcel. What now?
Check your mailbox and ask neighbors whether they accepted it. You can also contact the carrier with your tracking number and identification. If the parcel is still missing, email service@curiodrift.com.
How long does delivery normally take?
According to the original FAQ estimate, transit usually takes 10–15 business days, plus 1–3 business days of processing, giving an overall estimate of 11–18 business days. We email the tracking number after dispatch, and it may also appear in your account.
Why isn't my tracking number working yet?
A tracking number can be issued before the courier's first scan is visible. Parcels move from our warehouse through transport and carrier processing facilities; it may take 1–3 working days after dispatch for activity to appear. Please allow time for the next scan.
What causes a parcel to be returned to sender?
Common reasons include an incomplete or incorrect address, an invalid telephone number, or an unsuccessful delivery attempt.
Why did the carrier report a failed delivery?
The recipient may have been unavailable, the address may be incorrect, or the courier may have experienced a delay. Ask the shipping company about redelivery using your tracking number and ID; if the issue remains unresolved, contact service@curiodrift.com.
Returns and Exchanges
Can I exchange an item for another size?
You may request a return for refund or an exchange within 30 days of delivery, subject to the Return & Refund Policy.
Payment and Privacy
Is it safe to shop on this website?
We use website security measures, including SSL technology, to help protect personal information from unauthorized access. Information submitted through our store is intended to remain in a protected environment and not be shared with unrelated third parties.
Contact Us
E-mail: service@curiodrift.com
Support hours: Monday–Friday, 09:00–18:00 (UTC+8).